General Questions

All of our products are made with 100% American steel and handcrafted with pride by American artisans at our workshop located in Blaine, Minnesota.

All of our steel is Made in the USA and sourced from American foundries and suppliers.

Our offices and workshop are located in the great state of Minnesota the Land of 10,000 Lakes!

American Steel Designs
1611 99th Ln NE
Blaine, MN 55449

Absolutely! Be sure to check us out on social media to see special offers, give-a-ways, new product launches and more.

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Product Questions

Yes, all of our American Steel Designs can be safely used outdoors without fear of rust.

Every design gets a baked on powder-coated finish that is weather and rust resistant for years of indoor/outdoor use.

Most of our American Steel Designs pieces comes with mounting holes built seamlessly right into our designs. These can be used with either screws or nails to easily and quickly mount your new design to your walls.

Many of our customers prefer using small finishing nails and picture hanging nails which have a minimal nail head for a nice clean appearance.

If you do not wish to mark up your wall, a great alternative a lot of our customers have had success using is 3M brand hanging products that use adhesive hooks. These can be found at all of your local big box stores: Walmart, Target, Home Depot, and Lowes.

To find out quickly, you can use our Store Search Feature found at the top of each page.

Simply type in what you are looking for to find out if we currently offer a similar design.

If you still can't find what you are looking for, you can reach out to us using our Contact Us Page.

If your custom text does not fit in the space provided using our online product configurator, you can simply put your text in the "Notes" section in your shopping cart and we will make the changes for you.

Please be specific regarding spelling, capitalization and special characters.

If our design team runs into any issue with your requested text not fitting into the design, a member of our customer service team will reach out to you to discuss your options.

Please be advised, since these changes are manually accommodated by our design team they will not be reflected in any automated emails regarding your order such as your Order Confirmation email or Shipping Confirmation Email.

We appreciate you reaching out regarding a custom order request. Due to the time it takes our design team to create custom designs, we cannot accommodate every custom request we receive.

In order to request an original design, we will need the following information from you:

Design Description - Image or drawing file for your design
Dimensions – we can go up to 6 foot by 4 foot
Color choice - we currently offer Black, White, Gold, Silver, Copper Vein, Red, Orange, Blue, Turquoise, and White. We can provide you examples of these at your request.
Shipping address - to calculate shipping costs, if necessary.
Any specific instructions or design modifications

You can provide this information to us by using our Contact Us Page.

Once we receive this information from you, a member of our customer service team will reach out if we are able to accommodate your request to gather any additional information and to provide you a invoice quote.

Below are some additional guidelines for custom orders:

All custom orders must be paid in full prior to design creation.

Once we have created your design and provided a proof for your approval, we allow up to 2 design modifications. Additional fees may apply for 3 or more modifications.
There is no production timeline guarantee for custom orders unless a deadline is approved prior to invoicing.

We look forward to working with you to turn your custom design into a beautiful steel piece of art!

We can make small changes and adjustments to our designs. Simply put your request in the "Notes" section in your shopping cart and we will make the changes for you.

Please be as specific as possible in describing the changes you would like to see.

If our design team runs into any issue with your request,  a member of our customer success team will reach out to you to discuss your options.

Please be advised, since these changes are manually accommodated by our design team they will not be reflected in any automated emails regarding your order such as your Order Confirmation email or Shipping Confirmation Email.

Each of our designs are offered in a variety of standard sizes. You can view the sizes available for the particular design you are interested in by viewing it's product page. To see the corresponding price for each size, simply tap/click the size you are interested in.

We can adjust the dimensions on most of our designs to accommodate 12” up to 72”. Please note, anything over 50” will include additional shipping fees.

To inquire about a custom size, you can reach out to us using our Contact Us Page.

Shipping Questions

Our goal is to offer you the best purchasing experience possible!  Every day we deliver to hundreds of customers across the United States from our Minnesota location. We take a lot of pride in the superior quality of our products and the same attention applies to our shipping department as well.

The time frame for order delivery is divided into two parts: Production Time & Shipping Time.

Production Time:

Every item in our online store gets produced at our Minnesota location with quality steel and laser equipment, then your design gets a baked-on powder coating to ensure both weather and rust resistance for years of indoor/outdoor use.

Our shipping department then carefully boxes your finished product for safe transit to your desired location.

Our typical production time per order is 3-5 business days.

Shipping Time:

This refers to the time it takes for your order to be shipped from our Minnesota location to your delivery address.

Domestic Orders:

Method:  USPS Priority Mail, UPS & FedEx

Delivery Time:  3-7 days

Cost – $12 or FREE on orders +$99

International Orders:

Please inquire to info@americansteeldesigns.com to get international shipping costs.

We currently ship anywhere within the continental United States and the state of Hawaii.

Please note that Hawaii and Alaska may require additional shipping fees and delivery time.

We currently do not offer international shipping, however this is something we are working to expand in the months to come.

Thank you for your order! Our goal here at American Steel Designs is to offer you the best ordering experience possible. To ensure we are keeping up our end of the bargain, we have been doing everything possible to get your hand-crafted order finished and out the door as quickly as possible We are proud of our entire team including our Craftsmen, Shipping Department and our Customer Success Team for their extraordinary efforts to meet our Holiday demand. Every order placed before our December 5th holiday shipment cutoff date has been produced and handed off our to our shipping partners as promised.

Sadly, what we cannot control however is the speed of our shipping vendors once they take possession of your shipment. While we worked overtime to ensure we met their holiday shipping deadlines, each of our three shipping vendors have made public announcements about service delays with their shipments due to a variety of causes (Unprecedented Demand, Covid-19, Weather).

When you order shipped, we sent you a tracking number via email so that you can keep track of its progress. If your order has not yet arrived or appears to be stalled in shipment, please read the announcements and updates from the corresponding shipping vendor found below.
We have been in touch with representatives from all three of these shipping vendors who have ensured us they are doing everything they can to speed up deliveries and meet the extreme demand they are facing this year. Since this is a situation facing all retailors and online stores, we ask for your patience as these vendors work through the issues they are facing. We apologies on their behalf if your order has been affected by these vendor shipping delays and we are sure that you will love your heirloom quality American Steel Designs décor once they get your delivery to you!

Shipping Vendor Statements

UPS
https://www.ups.com/us/en/service-alerts.page

FedEx
https://www.fedex.com/en-us/service-alerts.html

UPSP
https://about.usps.com/newsroom/service-alerts/

We currently cannot expedite orders through our production process unless it has been granted prior approved by management.

We can have your order sent via Express/Air shipping for an additional fee.

To enquire about either of these scenario's, please reach out to use using our Contact Us Page.

Order Questions

Our goal is to offer you the best purchasing experience possible!  Every day we deliver to hundreds of customers across the United States from our Minnesota location. We take a lot of pride in the superior quality of our products and the same attention applies to our shipping department as well.

The time frame for order delivery is divided into two parts: Production Time & Shipping Time.

Production Time:

Every item in our online store gets produced at our Minnesota location with quality steel and laser equipment, then your design gets a baked-on powder coating to ensure both weather and rust resistance for years of indoor/outdoor use.

Our shipping department then carefully boxes your finished product for safe transit to your desired location.

Our typical production time per order is 5-10 business days.

Shipping Time:

This refers to the time it takes for your order to be shipped from our Minnesota location to your delivery address.

Domestic Orders:

Method:  USPS Priority Mail, UPS & FedEx

Delivery Time:  3-7 days

Cost – FREE

International Orders:

Please inquire to info@americansteeldesigns.com to get international shipping costs.

Thank you for your order! We apologize that it was received damaged. Our shipping department takes extra care in packaging and boxing all of our orders. Sadly once our shipping vendors take possession of the shipments they do not always treat them with the same respect we do.

Rest assured however that we fully guarantee our products and will make this right!

Simply provide us with a picture of the damaged piece(s) and we will send out a replacement piece as soon as possible.

You can send your picture(s) along with your order number to us at info@AmericanSteelDesigns.com

Thank you for your order! We sincerely apologize for the error. Our production and shipping departments take a lot of pride in their work, however they are human and from time to time a mistake makes it out the door.

Rest assured however that we fully guarantee our products and will make this right!

Simply provide us with a picture of the incorrect piece(s) and we will send out your correct piece(s) as soon as possible.

You can send your picture(s) along with your order number to us at info@AmericanSteelDesigns.com

We allow changes with 2 hours after an order has been placed. If it is past the 2 hour time frame, we can still make changes to your order, however the order will incur an additional 15% order change fee.

Why is there a change fee after 2 hours you ask? As soon as we receive your order our design team gets to work creating your custom one-of-a-kind piece. When changes are made past the 2 hour time frame, your order gets taken out of our design process and redone causing additional labor.

Please be advised, since these changes are manually accommodated by our design team they will not be reflected in any automated emails regarding your order such as your Order Confirmation email or Shipping Confirmation Email.

Due to banking regulations, we are not able to make changes to any billing information.

Should your bank flag your purchase as fraudulent, you will need to notify them of the error and that you do approve of the charges.

We wish you could be more helpful in these situations, however the banks are quite strict in their fraud protections.

Yes, we can make changes to the shipping address on your order provided it has not shipped out yet.

Please provide the updated shipping address and we will make the changes for you.

You can provide this information to us by using our Contact Us Page.

In accordance with our Returns and Exchanges Policy, we accept cancellations if you contact us within 10 hours of placing your order.

We allow changes with 2 hours after an order has been placed. If it is past the 2 hour time frame, we can still make changes to your order, however the order will incur an additional 15% order change fee.

Why is there a change fee after 2 hours you ask? As soon as we receive your order our design team gets to work creating your custom one-of-a-kind piece. When changes are made past the 2 hour time frame, your order gets taken out of our design process and redone causing additional labor.

We are not able to make changes after 1 business days from the date you placed your order. After the initial 1 days our design team has completed their work and your order has progressed to our production department for cutting, polishing and powder-coating. Once your order reaches this stage we are no longer able to make adjustments to your design.

We accept all major credit cards including:

VISA, MasterCard, American Express, Discover, Elo, MaestroJCB, Diners Club, and Venmo.

In addition we offer a number of expedited checkout options for our customers that hold accounts with the following:

Shopify Pay, PayPal, Apple Pay, and Google Pay.

Discount Questions

You can get our latest discount codes, special offers and member only give-a-ways by signing up for our American Steel Designs Email List.

Sign Up Today

You can also find special offers by following us on social media:

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Follow Us On Instagram

After you subscribe to our e-newsletter, you will receive an email asking you to verify your email address.

If you do not see the verification email, please check your SPAM folder. If you find it there, you can mark it as "Not SPAM" and either us to your contact list and/or whitelist to ensure future emails arrive in your inbox.

Once you have verified your email address using the link from the verification email, you will receive an additional email with your personalized discount code.

When using your personalized discount code, please be sure to copy and paste the entire discount code when applying it to your order.

If you completed the steps above and still have not received your discount code email after 15 minutes, please reach out to us by sending us a message using our Contact Us Page.

Simply enter your discount code in the "Enter Promo Code" box found in your shopping cart and click/tap the "Apply" button. You will see your discount code applied and can then proceed by clicking/tapping the "Checkout" button.

If you forget to apply our code in your shopping cart, you will also have the ability to enter or change your code during the checkout process.

If you need assistance, please reach out to us using our Contact Us Page.

Discount codes can be used on already priced reduced designs as seen on product pages and in your shopping cart, but you cannot combine or stack multiple discount codes in a single order.

Discount Codes cannot be applied to custom order quotes.

Gift Order Questions

Yes, you can have gift orders shipped directly to the recipients of your gift.

Please note, you can only have one (1) shipping address per order. If you wish to send multiple gifts, you must place separate orders for each.

Yes, we can include a gift note with your order.

Simply  let us know what you would like for it to say by putting your requested message in the "Notes" section in your shopping cart and we will make sure it is included in your package.

Example Shopping Cart Note:
Please Include Gift Note "Happy Birthday Mom!! Think about all of your grandkids when you look at this custom Family Tree Monogram! We all love you and miss you!"

No, we do not provide any invoices or pricing with our packages. Your gift recipient will not know the price you paid for their gift.

Yes, you can purchase gifts cards in any value you wish from our Gift Cards Page.

Gift Card Overview:

Same as Cash, never expires

No extra charges or processing fees

Can be used on any of our 500+ décor designs

Can be used for already discounted Sale Items

Can even be used with our limited time Special Offers

Delivered to you or the recipient of your choice via email within minutes of purchase or on the specific day of your choosing!

Your gift card confirmation email will include instructions on how to:

Redeem your Gift Card

Share your Gift Card as a gift (if you have not already designated a recipient during checkout)

Print your Gift Card

Access Your Gift Card Balance

You can check the remaining balance of your Gift Card by reaching out to us using our Contact Us Page.

Customer support

If you need assistance, please reach out to us using our Contact Us Page.

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